Hopefully Microsoft finds a way around this with the Surface Duo 2. Since then it has received several software updates, but have they f. Even then, replaced devices could end up with the same issues since they are all designed with the same parts and materials. The Microsoft Surface Duo was released in September 2020 with less than stellar reviews. So users that are facing hardware issues either have to learn to live with them, or send the device back to Microsoft to be replaced. Unlike with software, the hardware cannot be fixed via a firmware update. I do consider myself lucky, though, and the issues others face are valid. Microsofts long-awaited return to smartphones, the Surface Duo, packs unending potential that just isnt met in its first generation, even after nine months of updates. On the contrary, I’ve violently – but accidentally – dropped my Duo on multiple occasions and there isn’t a dent on it. Personally, I haven’t experienced any of these issues. Some users have reported issues with their USB ports breaking and the front glass separating from the body. There are however, some hardware-related issues that became evident over prolonged use of the device. Generally speaking, these observations still hold true. Reviewers couldn’t get enough of how thin the device was, how the hinge was a perfect balance of being smooth yet firm, and how the glass back and front both looked elegant and felt premium. Surface Duo was highly praised for the quality of its hardware when it launched. Microsoft has even started adding new features in the most recent updates like the ability to take single-screen screenshots. Overall, the software on the device is now significantly more stable compared to day 1. Gestures are more responsive, the camera switches modes more reliably, and there are far fewer system and app crashes. It wasn’t until the February and March 2021 updates did the Surface Duo really find its footing. ![]() With the exception of the December 2020 update which was delayed and released together with the January 2021 update, Microsoft has been consistent in releasing updates to the Duo. Microsoft said that it would release firmware updates with improvements and fixes on a monthly basis, and the company delivered. Microsoft committed to upgrading the Surface Duo to Android 11 by the end of 2021. The software felt unfinished and unpolished, and collectively, the little critters made for an unpleasant user experience. Microsoft stated that it would contribute the associated APIs for these features to the upstream Android Open Source Project (AOSP), so that this functionality could be leveraged by other dual-screen and foldable smartphones. These bugs ranged from random app crashes, touch gestures not being recognized, and issues switching between front and rear camera modes among a host of other smaller glitches. Starting with the most glaring flaw, are the bugs that hitched a ride on the launch of the Surface Duo.
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